Pickup Roller Replacement

By | January 3, 2020

Printer not grabbing paper from the tray anymore? There is an easy fix that takes all of 5 minutes.

  1. Unplug the power cord from the printer, and allow the printer to cool.
  2. Press the print-cartridge-door button, and then remove the print cartridge from the printer.


    After removing the print cartridge, only handle it on the ends.
  3. Remove tray 2.
  4. Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d, HP LaserJet P2015dn, and HP LaserJet P2015x printers only).
  5. Place the printer on the work surface with the front of the printer facing up.
  6. Pull the white tabs outward, and rotate the tabs up.
  7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
  8. Slide the pickup roller assembly to the right, and remove the left end cap.
  9. Remove the old pickup roller.


    Do not touch the pickup-roller pad.
  10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (the side that has the notches in the shaft) into the right slot (2).
  11. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.